Workplace Experience Associate

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The WE Associate will be responsible for the front of house - being the face and personality of Docusign in a friendly, engaging and helpful manner. This position is intentionally called an “associate” and not a “receptionist” because we value the importance of connecting our people with each other, and the outside world. The Associate will thrive in a fast-paced environment juggling multiple tasks while assisting the WE team with different projects and the smooth and efficient operation of the office. This person will enjoy being flexible in taking on ad hoc duties as required.

This position is an individual contributor role reporting to the Director, Workplace Experience.

Responsibility

• Maintain reception desk services including greeting visitors and assisting internal employees while delivering excellent customer service

• Build relationships of mutual trust, and handle complaints and concerns in an emotionally intelligent and constructive way

• Welcome new hires to the office and familiarize them with the building amenities and where to go when they have questions

• Manage office supply inventory

• Interface with the senior leadership team professionally and courteously on a daily basis

• Support administrative needs for standard office operations as well as recurring or ad hoc projects, including meeting room coordination, reporting on office and conference room utilization, and assisting with local office Intranet site with forward-thinking ideas and strong written communication skills

• Monitor internal feedback and communication channels such as the local Slack channel and team ticketing system (ServiceNow) and escalate findings appropriately

• Monitor and audit office cleanliness and functionality and proactively address and communicate any issues

• Coordinate with the building property management team and vendors to submit tickets for repairs, maintenance and miscellaneous requests

• Serve as subject matter expert for building access and protocols

• Apply workplace-related standards, requirements and practices to ensure fully compliant workplace operations and maintenance

• Support vendor management for Workplace Experience Vendors, including janitorial, food and beverage, maintenance vendors, and more

• Partner with Human Resources, Employee Resource Groups and other key stakeholders in delivering employee-centric programs, services, and events, building company culture and strengthening engagement

• Assist with improving Docusign’s Environmental Corporate Social Responsibility by finding ways to reduce waste and implement eco-friendly solutions

• Coordinate mail flow in and out of the office and act as FedEx super user

• Manage local office access badges and work closely with Security to help maintain a safe environment

• Respond to emergencies to provide necessary assistance to employees, customers, and building issues

• Deliver an excellent customer experience to employees, visitors and vendors

• Champion AI tools as a creative partner to design frictionless office experiences

In Office: Employee works from the physical workspace 100% of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 2+ years of experience in office services, hospitality, reception, and/or facilities

• Fluency in English (written and spoken) and experience drafting and reviewing business communications

• Experience facilitating meetings and leading team events/meetings

Preferred

• Advanced administrative experience, or experience in facilities planning and maintenance in a business environment

• Proactive in seeking out stretch assignments to broaden skill set

• Responds positively to continuous change

• Team player with a flexible mindset

• Excellent verbal and written communication and interpersonal skills

• General knowledge of Safety and Security standards and access control

• High attention to detail and data accuracy

• Ability to manage multiple initiatives simultaneously

• Good prioritization and time management skills

• Proactive approach to problem-solving, and ability to make good decisions in a rapidly changing environment

• Proficiency with Google Suite, Slack, and space planning software

• Ability to work extended hours where necessary

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary 

Canada: CAD $X/hour - CAD $X/hour or CAD $X - CAD $X base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster