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The Customer Training Manager is responsible for the strategic development, delivery, and continuous improvement of our customer and technical training programmes. The Customer Training Manager will lead a team of trainers, coordinate with other departments and global partners, and act as the primary point of contact for all customer training needs, ensuring the highest standards of service and customer satisfaction.
Key Responsibilities:
Responsibilities shall include but are not limited to the following.
- Lead and manage the customer training team, including technical trainers, content developers and coordinators.
- Manage global scheduling, financial planning, capacity planning, and resourcing for all customer training activities.
- Develop and expand our global training hubs, to improve quality and availability of training courses.
- Ensure all training activity adheres to health and safety, environment, and quality standards.
- Actively engage with customers to clearly understand their current and future needs for training.
- Develop a global customer training strategy in line with organisational goals and evolving technologies.
- Oversee the development, and modernisation of training courses, materials, and on-demand content.
- Ensure all training content remains current with product development, by coordinating with internal engineering, service, product management and third parties / suppliers.
- Introduce and develop new tools, technology, and delivery methods.
- Support internal learning and development needs for both technical and soft skills, across the customer service team
- Monitor competition, technical advances and technology in methods for training.
- Promote and market the Liebherr brand and training courses globally.
- Cooperate and support our global mixed-sales-companies, requiring occasional global travel.
- Contribute to continuous improvement, quality management, and improving the customer experience.
- Maintain accurate training records, KPIs, reporting and documentation.
- Other duties as may be assigned from time to time by management.
Qualifications, Experience & Core Competencies
Qualifications and Experience:
- Degree or higher diploma, NFQ level 6-8, in mechanical, electrical or mechatronic engineering; or equivalent trade.
- Minimum 5+ years’ experience in training, technical education, or customer service in a technical environment.
- Experience managing a training team an advantage
- Proven experience developing training material, course structures and assessments.
- Experience with container handling cranes or maritime equipment an advantage.
- Full and clean driving licence.
- Proficient in the use of Microsoft Office Suite of applications (outlook, word, excel, etc.).
Core Competencies:
- Uncompromising adherence to statutory obligations and safety.
- Meticulous attention to detail and quality focus.
- Strong leadership and team-development capability.
- Skilled in planning, scheduling, and resource management.
- Excellent facilitation, communication, and presentation abilities.
Benefits
We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme and if that isn’t enough, we have an early finish on a Friday!
**Please note, CV's will not be accepted directly by email.
**We do not require the assistance of recruitment agencies for this role.
#LCC
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Micheal Maher.
One Passion. Many Opportunities.
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