Zendesk Developer

At G-P, our mission is to break down barriers to global business, enabling opportunities for everyone, everywhere. With remote -first and diverse teams all around the world, our people are key to achieving this mission. That’s why we trust our Dream Team members with the flexibility and autonomy to do their best and most innovative work, encourage and support their personal growth and career development, and believe in recognition for a job well done.

Our industry-leading SaaS-based Global Employment Platform enables our customers to expand and grow into 180+ countries, creating more opportunities for global success – without requiring entity or subsidiary setup. The technical opportunities you’ll experience here have a positive impact on people and their work/life possibilities around the world. Beyond the power of our platform, we never forget that behind every hire is a human being. And that brings us to you.

If you have a passion for automation, are a deep innovator, and want to solve complex problems that lead to a world of positive results, consider G-P. Here, your knowledge and experience will be crucial to helping design and develop high-performing cloud-based software products using traditional Agile methodologies and modern frameworks.

Beyond a competitive compensation and benefits package, what we offer to all employees along the way is the clear and simple promise of Opportunity Made Possible. Come expand your skills in new ways and experience the thrill of your best innovations becoming reality.

About the position:

We are seeking a highly skilled and experienced Zendesk Developer with 5-7 years of experience in designing, implementing, and maintaining complex Zendesk solutions.

What you can expect to do:

1. Design and architect Zendesk solutions to meet the organization's customer service and support requirements.
2. Collaborate with stakeholders to gather requirements and define business processes.
3. Configure and customize Zendesk features, including ticketing, workflow automation, reporting, and integrations.
4. Develop and maintain Zendesk apps and integrations using Zendesk APIs and developer tools.
5. Optimize Zendesk configurations for scalability, performance, and usability.
6. Provide technical guidance and best practices to support teams and end users.
7. Troubleshoot and resolve issues related to Zendesk configuration, integrations, and functionality.
8. Stay current with Zendesk platform updates, new features, and industry best practices.

What we are looking for:

1. Bachelor's degree in Computer Science, Information Systems, or related field.
2. Proven experience as a Zendesk Administrator or Architect, with a deep understanding of Zendesk configuration and customization.
3. Strong proficiency in Zendesk configuration, including triggers, automations, workflows, and reporting.
4. Experience developing Zendesk apps and integrations using Zendesk APIs and developer tools.
5. Solid understanding of customer service and support processes and best practices.
6. Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.
7. Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
8. Zendesk certifications (e.g., Zendesk Administrator, Zendesk Developer) are a plus.

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