Account Director - Commercial Lines- Dublin Arachas · Sandyford, Dublin, Santry · Hybrid Remote

Account Director – Commercial Lines- Dublin

The purpose of this role is to manage a portfolio of existing clients and execute a constantly evolving pipeline to quote and secure new clients within a dynamic team setting. The role entails managing new and existing commercial accounts in conjunction with the Regional Director.

Sales and Activity Management:

• Responsible for Managing Client insurance requirements including inviting, securing and documenting renewal as well as mid-year alterations and claims handling in line with agreed protocols and procedures
• Provide support and guidance to Account Executive(s) on clients.
• The achievement of other upsell / cross sell targets
• Ensure agreed processes are followed in all matters
• Manage aged debt and premium collection
• Comply with all Management Audit Requirements
• Seek, quote and convert quotations for New Commercial Insurance Business.
• Meet income retention, income acquisition and referral targets set.

Customer Relationship Management:

• Build long term trusted relationships with customers, through understanding their needs and being a true partner.
• Enable customers to make informed decisions, through sharing of best advice and knowledge.

Customer Service:

• Provide professional, action-orientated and timely service to our customers, staff and management
• Put customers at the heart of everything you do, aiming to delight them during every interaction to build loyalty
• Work closely with designated Account Executives and Team Lead.
• Work as part of a Team environment to ensure all your customer needs are met
• Assist in achieving the overall objectives of the Commercial Lines Team.
• Working together to ensure the Team is on track to meet Arachas Retail monthly and yearly targets.

Compliance:

• Work with the Team Leader and Compliance Teams in ensuring that quality of file records meets prescribed standards.

Requirements:

• Candidate must demonstrate the ability to work in a team environment with a high energy level.
• Strong communication skills are essential. Excellent communication skills and a strong client relationship background.
• Possess a positive, can do attitude with the ability to adapt to and embrace change.
• Attention to detail. Motivated, self-starter who will work on their own initiative and appreciate the regulatory nature of the business.
• Possess the ability to manage deadlines & prioritise workload. An aptitude for selling and flexibility in working hours to meet tight deadlines.
• Demonstrate good technical & product knowledge. Excellent negotiation skills and an understanding how best to negotiate between price and risk.
• The ability to prioritise workloads and adapt to unforeseen events.
• A good degree of personal organisation and a structured approach to time and resource management. Strong IT and organisational skills.
• 5 years commercial experience in SME.
• CIP qualified as a minimum and studying towards the ACII.
• Compliant with the Central Bank’s Minimum Competency Code and Fitness & Probity.

Person Specification:

• Previous experience in a similar role
• Significant technical insurance knowledge.
• Proficient in Office, including Outlook, Word & Excel.
• Ability to develop relationships with insurers and clients. An enthusiastic and flexible approach, along with demonstrated attention to detail.
• Willingness to learn & develop
• Strong work ethic
• Commitment to ongoing professional development. Quick learning capabilities and an aptitude for understanding the variable elements of insurance products.

In an industry that never stands still, neither do we. The Ardonagh Group was founded in 2017 and has grown to become the UK’s largest independent insurance distribution platform and a top 20 broker globally. Our best-in-class entrepreneurial and specialist brands are based across a network of 150+ locations worldwide and have a combined workforce of more than 10,000 people. Across our portfolio, we offer a highly diversified range of insurance-related products and services across the full insurance value chain in the UK, Ireland and broader international markets. From complex multinational corporations to individuals purchasing personal insurance policies, our understanding of the communities we serve, together with our scale and breadth, allows us to deliver a broad range of product and risk solutions to meet the needs of a rapidly evolving market.

Account Director – Commercial Lines- Dublin