Assistant Manager Centra Airside

We are now recruiting for a full-time Assistant Manager to join our award winning team in Centra based in Swords, Co. Dublin.

Job purpose:

Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To support the Site Manager and take full responsibility for the site in Site Manager's absence.

Main Tasks and Responsibilities:

Customer Service

• Pro-actively deliver excellence in customer service at all times
• Ensure that customer satisfaction is the number one priority and consistently deliver and exceptional service by displaying I-CARE service excellence behaviours
• Professionally handle all customer queries and complaints in line with company policy, in a timely manner and escalate where appropriate

Store Operations and standards

• Support the Site Manager in the efficient day-to-day running of retail unit
• Ensure that the store reflects company's standards of merchandising, presentation and Customer Care
• Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same
• Ensure all operational checklists are followed on a daily basis across the shop and forecourt

Team Management

• Competently manage and organise a team of staff
• Be approachable and a role model who leads by example and encourages teamwork, fosters a positive attitude and atmosphere in the workplace
• Develop and promote good communication between employees and management in a safe, respectful and inclusive environment
• Support Store Manager in the development and training of the team to required training standards
• Manage employee performance, giving regular feedback, recognition and encouragement

Stock Management

• Ensure accurate ordering of stock from PLOF
• Accept and process deliveries
• Merchandise shop area to ensure maximum performance of products
• Be vigilant at all times to prevent stock loss and waste
• Perform and manage weekly / monthly stock takes
• Achieve the specified margins and sales targets set out by Support Office

Health, Safety and Welfare Management

• Assume role of H&S Officer for designated site
• Strictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments
• Strictly comply with all policies, practices and procedures, outlined in the Pelco Ltd. Health and Safety Management System and Safety Statement
• Maintain security awareness at all times and escalate where appropriate

General/Other

• Comply with Pelco Ltd. policies at all times
• Comply with all legislation relevant to the operation of a service station including Employment Law
• Ensure correct uniform / dress code and name badge are worn correctly and at all times, and the highest standard of personal care is upheld
• Develop strong working relationships with colleagues and Group Management
• Complete all tasks to the best of your ability and to the highest standard
• Ensure discretion and confidentiality are maintained at all times
• Perform any other duties or assume other responsibilities that may be assigned to the role

The ideal candidate will have:

• Minimum 2 years' experience in a Supervisory/ Management position;
• Levels 1 & 2 knowledge of food safety is a distinct advantage;
• Excellent communication and delegation skills;
• Proven staff management skills;
• Highly driven with a strong work ethic;
• Passion for retail and customer excellence.
• Thrive in a fast-paced working environment.

Salary and Benefits:

• Excellent salary dependent on experience
• Additional Annual Leave up to 27 days per year
• Group VHI Health Care Scheme
• Employee Wellness Programme
• Paid Family Leave
• Paid Sick Leave
• Store Discount
• 50% Healthcare funded scheme
• Ongoing training, appraisals and career progression opportunities