Head Of Business Services

Exciting opportuntiy to join our client, a large Multinational retail company, as Head of Business Services to lead and support their growing, innovative team

Role: Head Of Business Services

Location: Waterford / Hybrid

Duration: Permanent

About the Role : This large Multinational retail company is looking for a Head of Business Services to join their growing team. The successful candidate will be responsible for creating a centre of scale and excellence in ROI.

Responsibilities:

· Managing, creating and ensuring the implementation of operations strategy, structure and processes across the business.

· Leading the customer facing operational teams in Waterford, to deliver an effortless customer experience, by creating a culture of highly-engaged colleagues where people are passionate about resolving customer issues and improving customer satisfaction

· Building a culture to evolve the global function towards end-to-end thinking, enhanced customer experiences, and business insights.

· Leading operational performance, liaising with the Global support teams i.e. resource planning, service experience, risk and compliance, training and development.

· Managing existing partner relationships and building new relationships with key internal and external stakeholders.

· Forecasting and managing the budgets and business case effectively with shrewd commercial acumen.

· Data-driven insights to identify areas for improvement and partner with teams to implement effective solutions and system, to drive value and efficiency for the business/ customers.

· Staying updated on industry trends and regulations, particularly within the mobile telecoms sector, to ensure compliance and adaptability.

Requirements:

We are looking for an individual who has highly developed interpersonal skills and has demonstrated an ability to build strong external and internal partnerships. Experience of initiating key strategic projects that deliver a positive impact.

· Experience in leading large, diverse teams with a focus on delivering exceptional customer service.

· Background in Retail or Mobile Telecoms industry preferred, with a deep understanding of associated regulations.

· Strong working knowledge of industry regulations and legal guidelines

· Experience in Operations and change management.

· Experience in Strategy development and execution.

· Experience building and maintaining credible and long-lasting relationships with senior management and leadership teams.

· Experience developing and owning budgets and business plans.

· The ability to analyse and understand research. Excellent influential and inter personal skills with the ability to make an impact.

If interested, please apply directly or reach out for more information

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.