Lead Collections Coordinator

Start the rewarding career you deserve and discover a workplace that supports you. 

Join IVC Evidensia Ireland in the role of Lead Collections Coordinator.

Find your future 

Full-time, permanent role 

25 days annual leave plus bank holidays 

Birthday leave

Discounted veterinary fees 

Employer pension contributions 

EAP and wellbeing centre access 

As Europe’s leading veterinary care provider, we offer unrivalled opportunities for both clinical and non-clinical career journeys. We believe that people do their best work when they feel comfortable, nurtured and valued. Our aim is to train our staff members to be the best in their field and excel in their career. To help, we offer you the opportunity to work flexibly from day one – whatever the reason, it’s your decision. 

IVC Evidensia's vets, nurses and support staff are its greatest asset - because only their skills, enthusiasm and dedication can make things happen. As Europe's largest employers of vets, we feel a duty to give something back to the profession by ensuring we can offer our staff the opportunities they want. 

Our purpose is, simply, healthy animals and happy owners. 

As the Lead Collections Coordinator within our Central Debt Team, you will play a pivotal role in ensuring the efficient operation of our debt collection activities. Reporting to the Country Manager, your primary focus will be on team management, workflow optimisation, and performance monitoring. You will lead a team of debt collectors, driving operational excellence and fostering a positive working environment. 

Key responsibilities - 

Operational Management: Oversee day-to-day operations of the debt collection team, ensuring strict adherence to policies and procedures. Implement and enforce best practices to optimise the efficiency of debt collection processes. 

Workflow Optimisation: Identify opportunities to enhance workflow efficiency and implement process improvements. Streamline communication and coordination between team members and internal stakeholders. 

Team Leadership: Provide strong leadership and guidance to debt collectors, fostering a positive and productive work environment. Cultivate a culture of teamwork, continuous improvement, and accountability within the team. 

Performance Monitoring: Monitor individual and team performance against established targets and Key Performance Indicators (KPIs). Implement strategies to address performance gaps and drive continuous improvement. 

Training and Development: Design and implement training programs to enhance the skills and knowledge of team members. Foster a culture of continuous learning to keep the team updated on industry best practices. 

Issue Resolution: Address operational challenges promptly and effectively. Escalate complex issues to the Country Manager when necessary, providing recommended solutions. 

Daily Workflow Management: Supervise daily activities, distribute work assignments, and ensure the team meets daily targets. Maintain a proactive approach to workload management, ensuring timely completion of tasks. 

Escalation Point: Serve as a point of escalation for complex cases, providing guidance and support to debt collectors.

Quality Assurance: Conduct regular reviews of individual and team performance, providing constructive feedback for improvement. Implement quality assurance measures to ensure compliance with internal standards and regulatory requirements. 

Training Support: Assist in the training and onboarding of new debt collectors, sharing expertise and best practices. Foster a supportive environment for professional growth and development within the team. 

Client Interaction: Act as a liaison between debt collectors and clients, addressing queries and providing updates on cases. Build and maintain positive relationships with clients to ensure effective communication. 

Performance Reporting: Prepare and present performance reports to the Country Manager, highlighting achievements and challenges. Provide insights and recommendations for 

Are you the perfect fit? 

2 years+ proven experience in debt collection, with a focus on team management. Comfortable working in a targeted environment. 

Strong team leadership, communication, and interpersonal skills. Ability to motivate the team to achieve set targets. 

Data driven with analytical mindset with the ability to maximise collection rates and identify and implement process improvements. 

Knowledge of relevant legal and regulatory frameworks. 

Excellent Microsoft office, Excel and PowerPoint skills 

Explore our additional benefits 

We recognise that our people are fundamental to the success of our business. Investing in our staff, premises and processes is at the heart of what we do. In addition to a competitive salary, you will also benefit from: 

Work Life Balance 

Enhanced annual leave plus bank holidays 

Paid day off on your birthday 

Focus on Employee Wellbeing

Paid Maternity Leave Package 

Paid Paternity Leave 

Cycle to Work Scheme 

EAP and wellbeing centre access 

Company Sick Pay 

Development 

Career Progression Opportunities, both clinical and non-clinical 

Additional Benefits 

Annual Pay Reviews 

Pawesome Benefits – various discounts including retail and virtual gym 

Employee Pension Contributions 

Discounted Staff Pet Veterinary Fees 

Relocation Packages 

Free Flu Jabs 

Opportunity to join company programmes (LGBTQ+, Wellbeing champions, Nurses committee, Clinical Board and many more) 

As a BAME and LGBTQIA+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. 

If this position is of interest to you then please get in touch. 

Any questions before applying? 

Speak to Shónagh Dawson from our recruitment team who would be happy to help you with any questions you have before applying for this role.