Regional Operations Manager

This role is covering London North & West.

About the opportunity Retail Operations Manager is a great opportunity to develop your career with us. We are looking for someone who is passionate about supporting and coaching our store teams to be the best they can be whilst supporting the delivery of our regional operational plans. You will cover a geographical region, reporting to the Regional Manager. What you will do daily

• Lead the Operations and Loss agenda across the region
• You will share best practices and coach our store leaders to ensure there is an organized operating model to provide an outstanding customer experience in every store
• Delivering standards across the region including operational compliance measures
• Support the Regional Manager with customer complaints and employee relations
• Ensuring that the regional deployment of clinics is set up to maximise customer availability
• Analysing trends and performance to support Regional Manager with where our areas of focus lie
• Visiting stores to gain insights to further improve the operational running of a store
• Ensuring that stores are safe and legal

What you will need to have You will need to have recent Opticians store leadership experience

• Flexibility to travel across the region
• High integrity and compliance mindset
• Experienced in dealing with employee relations
• A strong coach who can get to the cause of an issue and then identify ways for the manager to solve them
• Excellent verbal and written communicator
• Analytical skills and the ability to Use data to identify trends and improvement next steps
• Able work independently

Our Benefits

• Great compensation package and pension scheme
• Generous staff discount (with enhanced discounts for Boots brands, Boots Opticians and Boots Hearing care)
• Attractive bonus scheme
• 22 days holiday plus bank holidays with opportunity to purchase more
• Additional flexible benefits that allow you to create a package that best suits your individual needs including cycle to work vouchers, discounted gym membership, cinema and restaurant discounts, and much more
• Excellent opportunities to develop and career opportunities across Boots Opticians, Retail and Pharmacy
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
• Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
• Access to corporate third-party discounts, including retail, cinema, holidays and more
• £100 gift card for colleagues expecting/adopting a baby

Why Boots? Boots Opticians is one of the leading optical chains in the UK. Our purpose is to help everyone see what’s possible, so we’re looking for people who go the extra mile to change things for the better for our customers and our team members. Bring your skills to a business that offers genuine career progression thanks to diversity of stores and roles – and expect to be supported and developed. What’s Next? Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. Our Diversity and Inclusion commitment Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.

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