Account Manager

ABOUT THE ROLE

We are looking for a passionate and solution-oriented account manager to be responsible for multiple client accounts. The account manager's responsibilities include maintaining an in-depth understanding of our business and offerings, formulating and executing strategic plans to foster account growth, nurturing and fortifying client relationships, identifying prospects for new business, and collaborating with internal teams to deliver on client expectations.

To be successful as an account manager, you should be able to manage and develop your accounts and ensure client satisfaction. You will be actively involved in generating leads, reaching out to potential prospects through cold calling, and fostering strong relationships with existing and prospective clients. Your proficiency in cold calling and your ability to effectively communicate the value of our services will play a crucial role in driving business growth.

KEY RESPONSIBILITES 

• Developing and maintaining an in-depth understanding of our business, offerings, competitors, and industry trends to remain well-informed and proficient in client interactions
• Identify and assess suitable host sites for new and existing contracts
• Initiating contact with potential clients, following up on leads, and successfully acquiring new clients (GP's) to expand the business. This role involves extensive travel within a broad geographic region which includes, but not limited to: Hereford, Worcester, Black Country, Telford, Shrewsbury, Northampton, Coventry.
• Nurturing and cultivating strong, trusting relationships with clients, fostering loyalty and long-term partnerships
• Identifying and comprehending client needs, proactively seeking out new business opportunities within your assigned portfolio
• Delivering exceptional customer service and consistently striving to ensure clients' needs are met and expectations are exceeded
• Clear and efficient communication between internal teams, ensuring seamless delivery of solutions and services to clients
• Identifying areas for improvement within the account management process and suggesting new tools and streamlined processes to enhance efficiency 
• Think strategically when you're faced with obstruction from internal and external stakeholders.

ABOUT YOU

• Entry-level professional with a focus on business development, sales, or account management
• Ideally experienced in healthcare sector
• Driven and ambitious, with a strong determination to achieve success
• Experience in cold calling and prospecting to generate new leads and clients would be advantageous
• Excellent communication, interpersonal, and negotiation skills, enabling effective interactions with clients and internal teams
• Proficiency in Microsoft Office to efficiently manage client data and communication
• Highly organised and solution-oriented, capable of resolving challenges and achieving objectives
• Self-starter with the ability to work efficiently under pressure and independently drive initiatives
• Possession of a full, clean driving license and access to a car to facilitate travel for client meetings and business needs

ABOUT US

HealthHarmonie Ltd, established in 2003, is a nationwide independent healthcare company that delivers specialist non-elective care services in both the NHS and Private markets. We partner with many of the UK's largest Clinical Commissioning Groups, NHS Trusts, and Integrated Care Systems to provide patients with access to community services closer to their home, these include Diagnostic Ultrasound, Gynaecology Services, diagnosis and treatment of Dermatological conditions, Ophthalmology services and the provision of extended Minor surgery procedures.

Today, we stand as one of the largest providers of Non-Elective Care and take pride in our patient safety-first culture, which we have diligently cultivated. With well-established and proven infrastructures, supported by our committed, highly skilled, and experienced healthcare team, we ensure continuous growth and security for our workforce of over 500 employees and clinicians.