Collections Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

AIB Merchant Services (AIBMS) is one of Ireland’s largest providers of card acceptance services with operations in the Republic of Ireland, Northern Ireland, the UK and Europe. We are a joint venture between Allied Irish Banks, p.l.c., and Fiserv, a global leader in electronic commerce and payment services. We offer payment solutions for over the counter, eCommerce, mail order and telephone order businesses in a wide range of industries. Our expertise enables us to provide tailored solutions, with a reliable service delivery and support, to ensure our customers have the best payment solutions available.

With global electronic payments expertise spanning over 35 years. Through its relationship with Fiserv, AIBMS delivers world-class point of sale solutions that are inspired by deep industry insight and realised through a program of sustained global investment.

What does a successful Collections Analyst do?

As a Collections Analyst at AIB Merchant Services, you will expertly manage financial transactions, ensure timely payments, and minimize credit risk. You will collaborate with clients, maintain accurate records, and proactively address any discrepancies. You will play a crucial role ensuring that accounts are collected in compliance with all applicable regulations and internal performance standards to meet or exceed the monthly goal objectives of a personal and/or departmental budget. Attention to detail, strong communication skills, and ability to build positive relationships are paramount to this role.

What you will do:

• Following up on overdue payments and implementing collections procedures as needed.
• Processing invoices and maintaining the sales ledger.
• Maintaining positive client relationships through effective negotiation of debt repayment.
• Document all collection activities and communications within the collections system or database.
• Must maintain a collection performance goal as outlined at the beginning of the period.
• Contacting customers who are in arrears and prioritising collection of aged outstanding balances.
• The ability to deal with multiple issues at the same time and prioritise workload to achieve results.
• Liaising with third party organisations re collections and payment plans, ensuring good communication both internally with colleagues and departments and externally with customers, agencies, and all stakeholders.

What you will need to have:

• 2 years’ experience in a similar role.
• Solid experience with ERP systems (SAP advantageous).
• Proficiency in Excel.
• Strong analytical decision-making skills and commercial acumen.
• Exceptional communication and problem-solving skills.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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