Commercial Consultant

Commercial Consultant - Capability Development

Job ID REQ-10001339

Apr 24, 2024

Ireland

Summary

Capability Development group facilitates capabilities upskilling for field and commercial functions across the globe, through delivery of projects and initiatives in collaboration with global, regional and local teams.This person will work directly with internal clients and business leaders within Novartis, supported by Capability Development group lead and team, to deliver projects in collaboration with other colleagues in GBS and Data&Products Group. This individual will also support in project proposals creation, building process documentation and knowledge repositories. Expertise and a track record of delivering commercial excellence and capability development projects in a complex environment is a key asset vital for success.

About the Role

Major Accountabilities

• Lead and deliver projects to Global, Regional or Country stakeholders, ensuring adherence to timelines and quality objectives in the following areas:
  • Design/co-design programmes and initiatives related to Skills & Capabilities development.
  • Facilitate & Deliver Face to Face & virtual functional trainings, sales/ KAM/ medical villages, coaching villages, etc.
  • Design and Facilitation of workshops as necessary across the suite of services – Competitive Simulation, Tactical Planning, Patient Journey, OCE implementation, etc. through collaborating with Marketing/Sales/Medical/Training Operations teams
  • Ad hoc skills & Capabilities projects, technology adoption projects, etc.
• Oversee the project delivery and F2F training support and drive local resource decision making, track customer satisfaction and resolve issues, all in partnership with local support functions
• Support capabilities development lead in setting future direction of field, sales & marketing capability development services within the team
• Ensures exemplary engagement and communication with all stakeholders including internal associates, and clients through regular updates with focus on accomplishments, KPIs, best practices, staffing changes and key events
• Supports team operations by completing project/ proposal documentation – Customer Engagement Plan (CEP), completing post project activities, creating SOPs and checklists
• Mentors junior team members to support talent development across the wider team by focusing on
  • Approach to work (motivation, initiatives, professionalism, teamwork, people management)
  • Delivery of results (best practices and standards, analytical ability, problem solving, quality, communication, task management)
  • Manage the training needs of the group
  • Expertise (subject matter expertise, creativity, knowledge management)
• Will involve travel to Novartis locations for workshop facilitation and key meetings attendance.

At least 10 years of experience in Field Force skills and Capabilities development or related experience

Experience in facilitating functional workshops

Experience in designing upskilling programs for sales/ marketing/ medical

Experience in working in a matrix and geographically dispersed environment

Should be customer oriented and able to engage stakeholders and influence decision-making

Should have an understanding of pharmaceutical business

Strong critical thinking with problem solving approach

MS suite proficiency (PowerPoint, Excel and Word)

Training Skills, Coaching the Coach Certification are a plus

Marketing/Sales experience in Healthcare / Pharma related business.

Languages :

Full proficiency in English and German and preferably another Major European language .

You’ll receive: Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, 25 days annual leave, Flexible working arrangements, subsidized dining facilities, Employee recognition scheme, learning and development opportunities. Commitment to Diversity & Inclusion: Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.
Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: Novartis Ireland Ltd. has been certified as a Top Employer 2020 by the Top Employers Institute for its exceptional employee offerings!

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:

Division Operations

Business Unit CTS

Location Ireland

Site Dublin (Novartis Global Service Center (NGSC))

Company / Legal Entity IE02 (FCRS = IE002) Novartis Ireland Ltd

Functional Area Sales

Job Type Full time

Employment Type Regular

Shift Work No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.