Personal Sales Advisors, Direct Banking, Airside

Role: Personal Sales Advisor, Direct Banking

Location: Airside Business Park, Swords, Co. Dublin

This role is being offered on a permanent, full-time basis.

• Are you looking to kick-start your professional career with Ireland’s leading bank?

• Do you want to be the face of AIB for customers?

• Supported career path to become a Qualified Financial Advisor

About the Role:

This role will involve handling personal lending applications and enquiries with our most valuable asset, our customers within the Republic of Ireland and the UK over the phone. In Direct Banking, we are looking for outgoing, energetic, and enthusiastic people with a passion for Sales to come and join our vibrant team.

One of our guiding values is we put the customer at the centre of EVERYTHING we do. We give customers the right experience first time every time, provide a complete, consistent, and connected experience which is simple and efficient. Backed up by the support of Ireland's biggest bank, you will be in control of helping customers do business with us.

As this role includes selling both Regulated and Non-Regulated products, candidates will be required to become accredited in these product categories by completing Qualified Financial Advisor modules, in a specified timeframe. The Bank will cover the cost of registration with the Institute of Bankers and for completion of required modules. If successful, the Bank will pay a monetary reward.

Key Responsibilities Include:

• Handle a variety of inbound and outbound calls from customers.
• Build rapport with each customer by understanding their needs and identifying additional sales opportunities.
• Take ownership and resolve each situation to the customer’s satisfaction.
• Handle and resolve customer queries/requests in a timely manner and with a first call resolution approach.

What you will bring:

• Track record of delivering a consistent level of exceptional service to customers preferable.
• Proven track record to delivering strong results against agreed targets preferable.
• Excellent communication skills both verbal and written.
• Given the MCC requirements of this role, a commitment to becoming fully accredited with minimum requirement of successfully passing APA Loans (Loans & Regulations) within probationary period together with working towards achievement of full QFA status.

Life at AIB

At AIB, we have a clear purpose - Empowering people to build a sustainable future. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at .

If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at

By when? Closing date is Wednesday 12th of June

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.