IT Technician

Kingspan Data & Flooring is part of the Kingspan Group PLC and comprises manufacturing locations in the UK, Ireland, Germany and Belgium, servicing markets across Europe & Middle East. Kingspan Data & Flooring Technology originated in the traditional commercial office sector for raised access flooring and, more recently, is supporting accelerated growth in the data centre industry.

As the world's largest raised access flooring manufacturer, supplier, and installer, we have been involved in the delivery of a wide range of flooring solutions for some of the most prestigious buildings in Europe. We continue to develop innovative products for use in commercial buildings, data centres and large retail premises and today we offer a full specification and consulting service. Our business in Europe is growing and it's an exciting time to help shape our future direction.

We are committed to equality, diversity and inclusion in the workplace and are an equal opportunities employer.

Key Responsibilities:

• Fault-finding and maintaining servers, PC's, network infrastructure hardware and software (including laptops) used in the organisation.
• Manage IT projects and deployment to a high level including documented detail.
• In a business-like manner accurately log details of reported Incidents and Service Requests.
• Monitor, update and escalate calls to ensure Service Levels are achieved. 
• Ensure all IT activities, including relocating IS, telephone and office equipment as requested by key personnel during business hours, strictly in accordance with Health and Safety guidelines.
• Ensure all IT activities are compliant with the Kingspan IT manual and any activities falling outside the Kingspan IT Manual governance are logged and either resolved or escalated where appropriate.

Additionally, you will:

• Document in the IT Helpdesk, according to the standards of the organisation, any system changes, updates, and modifications released while carrying out the role.
• Undertake any training provided by the organisation.
• Be an ambassador for the IS department, actively promoting the use of IS toolset where applicable within the business.
• Some out of hours support work and travel will be expected while carrying out this role.
• Any other reasonable duties as and when required.
• Adhere to the company's compliance obligations, policies, processes, and procedures.
• Report compliance concerns, issues, and failures.
• Participate in training as required.

Qualifications:

• Have a working understanding of Terminal Services and/or a Citrix environment.
• Have a working knowledge of Windows server.
• Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive.
• Must have excellent timekeeping and communication skills, with the ability to work as part of a team or on own initiative.
• Must demonstrate a good attitude to work and be flexible to challenges and changes.
• Full driving Licence with the ability to travel as and when required.

Desirable Candidate Requirements:

• Advanced Windows Server.
• Networking (Switch configuration, VLANS)

Benefits:

• Career Scope and Advancement: As we continue to grow, new positions and opportunities are available, offering accelerated careers (locally and globally) for the right person.
• Additional Scope and Career Development: As part of the Kingspan group, you will have access to incredible developmental programs and initiatives, in addition to having access to our internal job boards and opportunities - locally and globally.
• Skills Development: With the fast-paced nature of our business and a high degree of collaboration, your new role is diverse and multifaceted - making you a more versatile employee with a broadened skill set.
• Mentorship and development: At Kingspan, we don't believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future.
•   Culture: We have a great team culture, highly collaborative, supportive and social. Together we innovate, collaborate and work together to provide excellence.
• Corporate Social Responsibility: Through Planet Passionate, we're playing our part by driving energy and carbon out of our business operations and supply chain, as well as increasing our recycling of rainwater and waste, while also accelerating our participation in the circular economy.

Please apply today to be considered for this exciting role.

We encourage applications from candidates of all backgrounds and experiences.

Join us in our mission to make a difference through exceptional solutions.