Reservations Manager

Roles & Responsibilities

• To maximise hotel profitable revenue for bedrooms.
• To ensure guest satisfaction by managing Room Reservation and Group Reservations, under the direction of the General Manager.
• Manage and maintain group and transient inventory controls
• Develop, monitor and adjust sales and pricing strategies.
• Provide critical analysis of strategies, room statistics and demand factors
• Conduct competitive and demand analysis.
• Maintain distribution channel data integrity.
• Manage no-show and cancelled reservations and process charges according to hotel policy.
• Participate and prepare rolling forecast and annual budget for the property using PMS, and forecasting tools Right Revenue
• Ensure that all room statistics reports, including voucher and social media, and any other related reports are accurate and consistent.

Requirements:

• 1-year previous experience in a reception/reservations role in a hotel
• Previous experience using Hotsoft a distinct advantage
• Excellent customer care skills
• Excellent command of the English language both written and oral is essential
• Highly motivated, and a team player.

If this opportunity sounds right for you, apply now to take the next step in your hospitality career!

Great employee benefits as part of the overall package.

• Sick pay
• On-site parking
• Employee discount
• Bike to work scheme
• Employee assistance program
• Food allowance
• Company events