Solutions Engineering Manager

About Our Company

TitanHQ is proud to be Ireland's largest indigenous cybersecurity company, protecting thousands of customers globally. Working at TitanHQ means developing and delivering cutting-edge technologies and innovative solutions to meet the cybersecurity needs of our SMB and MSP customers. Our award-winning SaaS solutions include spam filtering, DNS filtering, security awareness training (SAT) and anti-phishing software. 

At TitanHQ our work is guided by our values: Customer First, Tenacity, Reliability, Integrity, Belonging and Energy. Together we are the Customer First TRIBE. We're immensely proud of the fun and inclusive culture that exists at TitanHQ and are committed to fostering an environment where people are given the tools they need to thrive. And it's not all work and no play, at TitanHQ we also have a busy calendar of wellness and engagement activities along with active employee-led groups including our Sports & Social Club and the Community Champions group. 

#Jointhetribe 

The primary purpose of this role is to lead a team of Solution Engineers and facilitate seamless onboarding and demonstrations of our products for partners. This role serves as an internal and customer facing representative of our engineering and sales orgs that are responsible for the technical onboarding of both internal new hires and external partners to our platforms. A firm understanding of the sales lifecycle as well as troubleshooting client needs is therefore required.

In addition to leading a team responsible for technical onboarding and demonstrations, this role is also responsible for creating and maintaining written documentation. Such documentation includes overviews, guides, and tutorials for use by a variety of audience types.

Finally, this role facilitates cross-functional communication, bridging the gap between product and sales teams while serving as champion for our partners. Ideal candidates would therefore be comfortable working directly with business and engineering teams.

Responsibilities - What will I be working on?

Leading a multinational team of Solution Engineers

Reviewing and creating processes for onboarding and knowledge sharing

Interviewing and hiring

Develop on current KPIs for the Solution Engineers

Coordinating with the team, focusing on technical onboarding of partners to our platforms.

Ensure a high quality and timely onboarding and implementations for partners

• Act as a customer advocate with product and engineering teams by providing feedback and driving support for customer use cases.

Creating technical documentation for use by partners and by internal teams.

Coordinating closely with engineering teams to provide product feedback from onboarding sessions.

• Be an advocate and represent your team's work in company-wide forums

Skills - What we need you to bring to the table

• Leading teams
• Data-driven, analytical thinking
• Excellent communication and prioritization skills with the ability to lead through influence
• High EQ and personable approach to management with a focus on coaching and mentoring.

TitanHQ Benefits - What will you get in return?

• Opportunity to have an impact within a Private Equity funded, High Growth Irish Company operating in the cyber security domain, delivering next generation software as a service platform. 
• Highly engaged team environment, leveraging agile methodology, where you will get to drive the roadmap and deliver cutting edge features for customers in the cyber security space.
• We encourage contribution and decision-making Ideas are listened to and encouraged. Experts are allowed to make decisions
• A great emphasis on teamwork, communication and keeping everyone up to date on our progress as a company.
• Join a growing team of strong players with the opportunity to learn and grow your knowledge and career.