Part-Time Customer Order Administrator

Based in the Adlington office and reporting to the Customer Service Manager, the ideal candidate will be a customer-oriented self-starter capable of contributing to a high-performance team.

You will provide a key interface with the customer, supporting all aspects of the customer care process for a number of brands, your main objective will be the 1st point of contact for customers who have placed orders with the company, managing the process and handling issues and queries.

Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.

Key Responsibilities:

• As the first internal point of contact for the customer, you will be responsible for all contact regarding new and existing orders, resolving issues quickly.
• Process and manage Sales Orders and Stock Transfer Orders timely and accurately, ensuring customer commitments are met.
• Keeping customers informed on order status and liaising with the procurement department on deliveries.
• Provide customer Quotations in a timely manner and to a professional standard.
• Support the Heads of Sales, Business Unit Leaders and their team of Clinical Sales Specialists in managing key customer accounts.
• Actively contribute to a very fast-paced positive team environment.
• Execute the core business processes effectively and efficiently, while also contributing to continuous improvement initiatives, leveraging the use of KPI’s
• Multitasking on your daily workload ensuring follow-up on your individual caseload.

Key skills and experiences:

• Previous experience in a Customer Service Role is essential, preferably in a Healthcare environment, order processing, working within a sales administration role.
• Previous experience dealing with customers regarding orders, issues and problems.
• Exceptional ability to meet and exceed customers’ expectations.
• Deliver measurable results, make and meet commitments.
• Attention to Detail, ensuring work is executed accurately and completely.

The role offers a fantastic place to work including excellent benefits and great opportunities to progress. Once training has been completed you will be able to work 2 days at home every week!