Account Support Associate - Remote Work

Job Description:

Aylien, a leading AI-powered platform, is seeking a part-time Account Support Associate to join our remote team based in Dublin, Ireland. As an Associate Level position, the ideal candidate will have at least 3 years of experience in account support or a related field.

Responsibilities: 1. Provide excellent customer service and support to clients through various channels, including email, phone, and chat. 2. Assist with onboarding new clients and provide training on our platform. 3. Troubleshoot technical issues and escalate complex problems to the appropriate team. 4. Analyze customer data to identify trends and provide insights to improve the customer experience. 5. Collaborate with sales and product teams to address customer needs and drive business growth. 6. Maintain accurate records of customer interactions and transactions in our CRM system. 7. Work collaboratively with cross-functional teams to ensure customer satisfaction and retention.

Requirements: 1. Motivated and energetic individual with a passion for customer service. 2. Strong analytical skills and emotional intelligence to understand and anticipate customer needs. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and prioritize tasks effectively. 5. Proficiency in CRM software and Microsoft Office Suite. 6. Experience in SaaS or technology industry is a plus.

Benefits: 1. Gym membership to promote employee wellness. 2. Retirement plan to support long-term financial security. 3. Paid sick leave to ensure a healthy work-life balance.

Working Environment: At Aylien, we are committed to promoting equality and fairness for all employees. We foster a collaborative and inclusive work environment where every team member is valued and respected.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Aylien is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable law. We strive to create a diverse and inclusive workplace where all employees feel valued and empowered to contribute their unique perspectives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.