Account Support Officer - Remote Work

Job Description:

Pointy is seeking a highly motivated and detail-oriented Account Support Officer to join our team on a part-time basis. This is a remote work position based in Cork, Ireland.

Responsibilities: 1. Provide exceptional customer service to clients, addressing any account-related inquiries or issues in a timely and professional manner. 2. Manage client accounts, ensuring accurate and up-to-date information is maintained. 3. Assist in the onboarding of new clients, providing guidance and support throughout the process. 4. Collaborate with the sales team to ensure seamless communication and coordination on client accounts. 5. Monitor account performance and provide regular reports to clients on key metrics. 6. Conduct strategic planning sessions with clients to identify opportunities for growth and improvement. 7. Deliver presentations to clients on company products and services, showcasing the value of our offerings. 8. Work independently to meet deadlines and exceed client expectations.

Requirements: 1. 2 years of relevant experience in account management or customer support. 2. Independent and dedicated work ethic, with the ability to prioritize and manage multiple tasks effectively. 3. Strong presentation skills and experience in strategic planning. 4. Excellent communication skills, both written and verbal. 5. Proficiency in Microsoft Office and CRM software. 6. Bachelor's degree in Business Administration or related field preferred.

Benefits: - Company-provided equipment - Remote work flexibility - Joining Bonus

Working Environment: At Pointy, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is committed to collaboration and innovation, working together to deliver exceptional results for our clients.

Equal Opportunity Statement: Pointy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.