Account Support Officer - Remote Work

Job Description: Account Support Officer - Remote Work

CitySwift, a leading transportation technology company based in Waterford, Munster, IE, is seeking a part-time Account Support Officer to join our dynamic team. This position is entry-level with the opportunity for growth within the company. We are looking for a confident and motivated individual with at least 1 year of experience in customer service or a similar role.

Responsibilities: - Provide exceptional customer support to our clients via phone, email, and chat - Assist with account management tasks, such as processing orders, resolving billing issues, and updating customer information - Collaborate with the sales team to identify upsell opportunities and generate leads - Coordinate with various departments to ensure timely delivery of products and services - Track and report on key performance metrics related to customer satisfaction and retention - Assist with special projects as needed

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Excellent communication and interpersonal skills - Strong persuasion and project management skills - Proficiency in Microsoft Office and CRM software - Ability to work independently and prioritize tasks effectively - Experience working in a remote environment is a plus

Benefits: - Company equipment provided for remote work - Paid overtime opportunities - Medical coverage for all employees

Working Environment: CitySwift encourages a spirit of exploration and taking calculated risks for growth. We value innovative thinking and creativity in our employees, and we strive to create a supportive and inclusive work environment where everyone can thrive.

Equal Opportunity Statement: CitySwift is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 12, 2024

If you meet the requirements for this position and are excited about the opportunity to join a fast-growing technology company, we encourage you to submit your application today. We look forward to welcoming you to the CitySwift team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.