Account Support Representative - Remote Work

Job description:

YellowSchedule is seeking a part-time Account Support Representative to join our team, working remotely from Cork, Ireland. As an Associate level role, we are looking for individuals with at least 2 years of experience in customer service or account management.

Responsibilities: - Provide exceptional support to clients via phone, email, and chat, resolving inquiries and issues in a timely and professional manner - Build and maintain strong relationships with clients, acting as a trusted advisor and resource for their needs - Assist in onboarding new clients, providing training and guidance on how to use our software platform effectively - Collaborate with the sales and product teams to ensure client needs are met and product feedback is communicated effectively - Monitor client usage and engagement, identifying opportunities for upselling and cross-selling

Requirements: - Personality traits: confident and motivated - Soft skills: emotional intelligence and presentation - Excellent communication and interpersonal skills - Strong attention to detail and problem-solving abilities - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office suite and CRM software

Benefits: - Visa sponsorship for eligible candidates - Travel opportunities for team meetings and conferences - Relocation allowance for candidates willing to move to Cork, Ireland

Working environment: At YellowSchedule, we empower our employees to take ownership of their work and make impactful decisions. We foster a collaborative and supportive culture where each team member's contributions are valued and recognized.

Equal opportunity statement: YellowSchedule is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 25, 2024

Join our team and be part of a dynamic and fast-growing company that values your skills and contributions!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.