Account Support Specialist - Remote Work

Job Description:

Smurfit Kappa Group is seeking a remote part-time Account Support Specialist to join our team in Waterford, Munster, Ireland. This Associate Level position requires a minimum of 4 years of experience in account support or a related field. The ideal candidate will be passionate, motivated, and possess strong strategic planning and negotiation skills.

Responsibilities: - Provide exceptional account support to clients through phone, email, and other communication channels - Maintain and update customer account information and records - Assist with order processing, logistics coordination, and other administrative tasks as needed - Collaborate with sales and marketing teams to develop and execute customer support strategies - Identify opportunities for upselling and cross-selling products or services to existing clients - Monitor customer satisfaction and take proactive measures to address any issues that may arise - Analyze data and generate reports to track account performance and identify areas for improvement - Stay up-to-date on industry trends, market developments, and competitor activities

Requirements: - Minimum of 4 years of experience in account support or a related field - Strong communication and interpersonal skills - Excellent organizational and time management abilities - Proficiency in MS Office and CRM software - Ability to work independently and remotely - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Employee discounts - Travel & spending expenses coverage - Company-provided equipment for remote work

Working Environment: At Smurfit Kappa Group, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and continuous learning.

Equal Opportunity Statement: Smurfit Kappa Group is an equal opportunity employer and is committed to diversity in the workplace. We celebrate and embrace differences in age, color, disability, ethnicity, gender, gender identity, race, religion, and sexual orientation. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

Deadline to apply: July 3, 2024. Position may be filled before this date, so interested candidates are encouraged to apply promptly.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.