Call Center Associate - Remote Work

Job Description:

As a Call Center Associate at Penneys, you will be responsible for providing exceptional customer service in a remote work setting. You will handle inbound and outbound calls, assisting customers with inquiries, concerns, and product information. You will need to adapt quickly to various situations and troubleshoot effectively to meet customer needs. Your reliability and strong communication skills will be crucial in building positive relationships with customers.

Responsibilities: - Handle a high volume of incoming calls in a professional and courteous manner - Assist customers with inquiries, concerns, and product information - Resolve customer complaints quickly and efficiently - Utilize company software systems to accurately document customer interactions - Collaborate with team members to ensure a seamless customer experience - Meet or exceed performance goals set by the company

Requirements: - Excellent verbal and written communication skills - Ability to work independently and as part of a team - Strong problem-solving abilities - Adaptable to changing priorities and situations - Reliable and punctual - Proficient in using computer systems and software - Available to work a flexible schedule as needed - Previous customer service experience is a plus but not required

Benefits: - Free accommodation for remote work - Company transportation provided - Medical coverage - Opportunities for advancement within the company

Working Environment: At Penneys, we value autonomy and independence in our employees. We trust our team members to excel in their roles and provide the support and resources needed for success. Our remote work environment allows for flexibility and work-life balance while still maintaining high standards of professionalism and customer service.

Equal Opportunity Statement: Penneys is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to apply: May 18, 2024

If you possess the required skills and qualifications for this position, we encourage you to apply and become a part of the Penneys team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.