Call Center Manager - Remote Work

Job Description:

We are looking for a highly skilled and experienced Call Center Manager to join our team at Hilton as a remote worker in Galway, Connacht, IE. As a part-time role within a mid-to-senior level position, the Call Center Manager will be responsible for overseeing the operations and performance of our call center team. This role requires a minimum of 6 years of relevant experience.

Responsibilities: - Manage and lead a team of call center representatives to ensure high levels of customer service and productivity - Develop and implement strategies to improve call center performance and efficiency - Monitor and analyze call center metrics to identify areas for improvement - Train and coach call center staff to enhance their skills and performance - Handle escalated customer complaints and issues in a professional and timely manner - Collaborate with other departments to ensure a seamless customer experience - Ensure compliance with company policies and procedures - Maintain a positive and motivating work environment for call center staff - Prepare and present regular reports to senior management on call center performance

Requirements: - 6+ years of experience in call center management - Resourceful and passionate about delivering excellent customer service - Strong people management and communication skills - Ability to work independently and remotely - Bachelor's degree in a related field preferred

Benefits: - Dental insurance - Paid Time Off (PTO) - Disability insurance

Working Environment: As a remote worker at Hilton, you will be part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work with a diverse team of professionals and contribute to the success of a global hospitality brand.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We celebrate diversity and do not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected characteristic. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.