Call Center Manager - Remote Work

Job Description:

We are seeking a highly experienced and dedicated Call Center Manager to join our team at Beatvyne. This is a remote work position based in Waterford, Munster, IE on a part-time basis. The ideal candidate will have at least 7 years of experience in a call center environment and possess strong leadership skills.

Responsibilities: - Manage and oversee all aspects of the call center operations - Develop and implement strategies to improve customer service and operational efficiency - Monitor performance metrics and provide regular reports to senior management - Train and mentor call center staff to ensure high levels of performance and customer satisfaction - Handle escalated customer inquiries and complaints in a professional and timely manner - Implement performance improvement plans and conduct regular performance reviews - Work closely with other departments to ensure smooth coordination and communication - Stay up-to-date on industry trends and best practices in call center management

Requirements: - Minimum 7 years of experience in a call center environment - Proven track record of success in a leadership role - Excellent communication and interpersonal skills - Strong attention to detail and ability to multitask in a fast-paced environment - Proficiency in Microsoft Office and call center software - Ability to work independently and remotely - Dedication to providing exceptional customer service - Resilient and able to handle high-pressure situations effectively - Presentation skills are a plus

Benefits: - Travel opportunities - Profit sharing - Retirement plan

Working Environment: At Beatvyne, we encourage a culture of ongoing learning and development for personal and professional growth. We provide a supportive and inclusive work environment where employees are empowered to succeed.

Equal Opportunity Statement: Beatvyne is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-26

Join our team at Beatvyne and make a positive impact in the world of call center management! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.