Call Center Manager - Remote Work

Job Description:

Manna Aero is seeking a talented Call Center Manager to join our team on a part-time basis in a remote work position based in Dublin, IE. As the Call Center Manager, you will be responsible for overseeing our call center operations and ensuring the highest level of customer service is provided to our clients.

Responsibilities: - Develop and implement call center policies and procedures to improve efficiency and customer satisfaction - Train, coach, and mentor call center representatives to ensure they have the skills and knowledge needed to excel in their roles - Monitor and analyze call center performance metrics, such as call volume, response time, and resolution rate, to identify areas for improvement - Handle escalated customer complaints and issues in a timely and professional manner - Implement quality assurance measures to ensure that all customer interactions meet company standards - Collaborate with other departments to address customer issues and improve overall customer experience - Stay up-to-date on industry trends and best practices in call center management

Requirements: - 6+ years of experience in call center management - Hardworking and energetic personality traits - Excellent negotiation and people management skills - Proven track record of improving call center performance and customer satisfaction - Strong communication and problem-solving abilities - Proficiency in call center software and systems - Ability to work independently and prioritize tasks effectively - Bachelor's degree in business administration or a related field is preferred

Benefits: - Employee discounts - Remote work flexibility - Life insurance

Working Environment: At Manna Aero, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to providing a supportive and inclusive work environment for all employees.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Manna Aero is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.