Call Center Manager - Remote Work

We are looking for a dynamic and experienced Call Center Manager to join our remote team at Teckro in Dublin, Ireland. As a part-time position at a mid-to-senior level, this role requires at least 7 years of experience in a call center or customer service management role.

Responsibilities: 1. Manage a team of remote call center agents to ensure exceptional customer service and satisfaction. 2. Develop, implement, and optimize call center processes and procedures to improve efficiency and effectiveness. 3. Monitor and analyze call center performance metrics to identify areas for improvement and implement solutions. 4. Conduct regular training sessions for call center agents to enhance their skills and knowledge. 5. Handle escalated customer complaints and issues in a timely and professional manner. 6. Collaborate with other departments to ensure seamless communication and coordination across the organization. 7. Stay up-to-date on industry trends and best practices in call center management.

Requirements: 1. Proven experience in call center or customer service management. 2. Strong leadership and communication skills. 3. Motivated and energetic personality traits. 4. Excellent research and project management skills. 5. Ability to work independently in a remote environment. 6. Proficiency in using call center software and tools. 7. Bachelor's degree in business or related field preferred.

Benefits: - Company transportation provided for work-related travel. - Paid overtime for exceeding performance targets. - Free food provided during work hours.

Working Environment: At Teckro, we value building strong relationships with our colleagues, clients, and partners. As a remote Call Center Manager, you will be expected to maintain a positive and collaborative working environment, even from a distance.

Equal Opportunity Statement: Teckro is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued for their unique contributions.

Deadline to apply: July 5, 2024

If you meet the qualifications and are interested in this exciting opportunity, please apply today. We look forward to welcoming you to our team at Teckro!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.