Call Center Specialist - Remote Work

Job Description:

Indeed Ireland Operations Limited is seeking a Call Center Specialist to join our team in Dublin on a part-time basis. This role will be conducted remotely, providing the opportunity to work from the comfort of your own home. As an Associate level professional with at least 4 years of experience in a call center setting, you will be responsible for handling inbound and outbound calls from customers, providing exceptional service and support.

Responsibilities:

- Manage a high volume of incoming calls and emails - Provide accurate, valid, and complete information to customers - Build sustainable relationships and engage customers by going the extra mile - Follow communication procedures, guidelines, and policies - Resolve customer complaints, issues, and inquiries in a timely manner - Research, identify, and resolve customer concerns using available resources - Keep records of customer interactions, transactions, comments, and complaints - Identify and escalate priority issues to the appropriate team members - Stay current on company products, services, and promotions - Strive to meet and exceed call center metrics and targets

Requirements:

- Minimum of 4 years of experience in a call center or customer service role - Confident and resilient personality traits - Demonstrated leadership skills - Strong emotional intelligence - Excellent communication skills, both written and verbal - Ability to work independently and in a team environment - Proficient in Microsoft Office and CRM software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits:

- Gym membership - Travel and spending expenses - Disability insurance - Flexible working hours

Working Environment:

At Indeed Ireland Operations Limited, we are dedicated to understanding and exceeding customer expectations. Our team works collaboratively to provide exceptional service and support to our customers, ensuring a positive experience with every interaction.

Deadline to Apply:

June 29, 2024

Equal Opportunity Statement:

Indeed Ireland Operations Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.