Chat Support Associate - Remote Work

Job Description:

TikTok Dublin is seeking a Chat Support Associate to join our dynamic remote team based in Waterford, Munster, IE. As a Chat Support Associate, you will be responsible for providing exceptional customer service and technical support to TikTok users through chat-based communication channels. This is a part-time entry-level position perfect for individuals looking to gain valuable experience in a fast-paced tech environment.

Responsibilities: - Engage with TikTok users via chat to provide support and resolve issues in a timely and professional manner - Utilize creative problem-solving skills to address user inquiries and technical issues - Collaborate with cross-functional teams to escalate and resolve complex user concerns - Manage multiple chat conversations simultaneously while maintaining a high level of customer satisfaction - Stay up-to-date on TikTok platform updates and communicate changes to users effectively

Requirements: - Excellent written communication skills - Resourceful and resilient mindset - Ability to adapt quickly to changing priorities and strategies - Strong project management skills - Ability to work independently and as part of a remote team - No prior experience required - training will be provided

Benefits: - Dental insurance - Training & professional development opportunities - Paid sick leave

Working Environment: At TikTok Dublin, we thrive in a culture that embraces change and responds resiliently to challenges. As a Chat Support Associate, you will have the opportunity to learn and grow in a supportive and collaborative remote work environment.

Equal Opportunity Statement: TikTok Dublin is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all individuals regardless of their background or beliefs.

Deadline to apply: 2024-05-18

If you are a creative and resourceful individual looking to kickstart your career in customer support within a leading tech company, we encourage you to apply for the Chat Support Associate position at TikTok Dublin today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.