Client Relations Manager - Remote Work

Job Description:

As a Client Relations Manager at CRH plc, you will be responsible for managing and nurturing relationships with our clients in a remote work setting. Your primary goal will be to ensure client satisfaction and retention by providing excellent customer service and addressing any concerns or issues that may arise.

Responsibilities: - Proactively engage with clients to understand their needs and expectations - Work closely with the sales team to onboard new clients and ensure a smooth transition - Act as the main point of contact for clients, addressing any questions or concerns in a timely manner - Monitor client feedback and satisfaction levels, and take appropriate action to address any issues - Collaborate with internal teams to ensure that clients' needs are met and exceeded - Stay up-to-date on industry trends and best practices to provide clients with valuable insights and recommendations - Prepare regular reports on client satisfaction and retention rates - Attend virtual meetings with clients to discuss their progress and future needs

Requirements: - 8+ years of experience in client relations or a similar role - Proven track record of building and maintaining strong relationships with clients - Excellent communication and interpersonal skills - Strong organizational and time management skills - Adaptable and energetic personality - Attention to detail and a passion for research - Ability to work independently and as part of a virtual team - Proficiency in MS Office and CRM software

Benefits: - Free accommodation for remote work - Training and professional development opportunities - Life insurance coverage for all employees - Supportive and inclusive working environment where colleagues are treated like extended family

Equal Opportunity Statement: CRH plc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive workforce where everyone feels valued and respected.

If you meet the requirements and are excited about the opportunity to work as a Client Relations Manager in a remote setting, we encourage you to apply before the deadline on May 6, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.