Client Service Officer - Remote Work

Job Description:

SoapBox Labs is seeking a passionate and motivated Client Service Officer to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home. As a Client Service Officer, you will be responsible for providing exceptional customer service to our clients, maintaining client relationships, and ensuring client satisfaction.

Responsibilities: - Communicate with clients via phone, email, and chat to address their inquiries and concerns - Provide timely and accurate information to clients regarding our products and services - Maintain detailed records of client interactions and transactions - Collaborate with the sales team to identify opportunities to upsell or cross-sell products and services to clients - Monitor client accounts and proactively address any issues that may arise - Work closely with the product development team to gather feedback from clients and suggest improvements to our products and services - Stay up-to-date on industry trends and best practices to better serve our clients

Requirements: - Minimum of 3 years of experience in a customer service role - Strong communication and interpersonal skills - Excellent time management and organizational skills - Ability to analyze client needs and tailor solutions to meet those needs - Proficiency in Microsoft Office and CRM software - Passion for providing exceptional customer service - Motivated, self-starter with a proactive attitude

Benefits: - Medical coverage - Gym membership - Dental insurance

Working Environment: At SoapBox Labs, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is comprised of talented individuals who are dedicated to providing innovative solutions to our clients. You will have the opportunity to work alongside industry experts and contribute to groundbreaking projects that have a positive impact on the world.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: SoapBox Labs is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, religion, disability, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.