Client Support Assistant - Remote Work

Job Description:

CitySwift is seeking a motivated and detail-oriented Client Support Assistant to join our team. This is a remote work position based in Cork, IE. As a Client Support Assistant, you will be responsible for providing excellent customer service to our clients, troubleshooting any issues they may have, and assisting with account management tasks.

Responsibilities: - Responding to client inquiries and resolving issues in a timely and professional manner - Providing support and guidance to clients on how to use our software platform effectively - Assisting with account setup and management tasks - Collaborating with the sales team to onboard new clients - Conducting customer satisfaction surveys and reporting feedback to the Client Support Manager - Generating reports and analyzing data to identify trends and areas for improvement

Requirements: - Hardworking and driven individual with a strong work ethic - Excellent presentation and communication skills - Strong decision-making abilities - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office Suite and other relevant software programs - Bachelor's degree or equivalent experience preferred

Benefits: - Dental insurance - Company transportation - Profit sharing

Working Environment: CitySwift fosters an environment where technology is harnessed to drive innovation and efficiency. As a remote work position, you will have the flexibility to work from anywhere while still being part of a dynamic and collaborative team.

Equal Opportunity Statement: CitySwift is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, sexual orientation, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 4, 2024

Apply now to join our team and help shape the future of transportation technology with CitySwift!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.