Client Support Assistant - Remote Work

Workday Ireland is seeking a part-time Client Support Assistant to work remotely from Limerick, Munster, IE. As an Associate Level position, we require a minimum of 4 years of experience in a client support role.

Responsibilities: - Serve as the first point of contact for clients, answering inquiries and providing support via phone, email, or chat - Troubleshoot client issues, investigate root causes, and provide timely resolutions - Collaborate with internal teams to escalate complex issues and ensure timely follow-up - Maintain accurate records of client interactions and resolutions in the company database - Assist in creating and updating support documentation for internal and external use - Participate in ongoing training and professional development to stay up-to-date on product knowledge and best practices

Requirements: - Independent and resilient personality traits to effectively handle client challenges - Attention to detail and creativity to find innovative solutions for client issues - Excellent communication skills, both written and verbal - Proficient in Microsoft Office Suite and CRM software - Ability to work collaboratively in a remote team environment - Strong time management skills and ability to prioritize tasks effectively

Benefits: - Retirement plan to support your financial future - Employee discounts on company products and services - Visa sponsorship for qualified candidates

Working Environment: At Workday Ireland, we provide an environment where technology is harnessed to drive innovation and efficiency. You will have the opportunity to work with cutting-edge tools and technologies to support our clients effectively.

Deadline to Apply: Please submit your application by June 29, 2024.

Equal Opportunity Statement: Workday Ireland is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, or sexual orientation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.