Client Support Manager - Remote Work

&Open is seeking a dedicated and driven Client Support Manager to join our team on a part-time remote basis. As a Mid-to-Senior Level professional with at least 7 years of experience, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our products and services.

Responsibilities: - Manage client relationships and serve as the main point of contact for all client inquiries and issues - Provide product demonstrations and training sessions to clients as needed - Collaborate with the sales team to identify opportunities for upselling and cross-selling - Conduct regular check-ins with clients to assess their satisfaction and address any concerns - Monitor client usage data and proactively reach out to clients who may need additional support - Develop and maintain a deep understanding of our products and services to effectively address client needs - Act as a liaison between clients and our internal teams to ensure timely resolution of any issues - Stay up-to-date on industry trends and best practices to continuously improve our client support offerings

Requirements: - 7+ years of experience in a client-facing role, preferably in a technology or SaaS company - Excellent communication and interpersonal skills - Strong research and problem-solving skills - Ability to work independently and collaborate effectively with a remote team - A high level of dedication and commitment to client satisfaction

Personality traits: driven, dedicated Soft skills: research, cooperation

Benefits: - Disability insurance - Vision insurance - Company equipment

Working environment: - Collaborate with colleagues worldwide, fostering a global village mentality

Deadline to apply: 2024-05-01

Equal opportunity statement: &Open is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.