Client Support Manager - Remote Work

Job Description:

IBM Ireland is seeking a motivated and confident individual to join our team as a Client Support Manager for remote work in Waterford, Munster, Ireland. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role and possess strong strategic planning and adaptability skills.

Responsibilities: - Manage client relationships and serve as the main point of contact for all client inquiries and issues. - Conduct regular check-ins with clients to ensure satisfaction and address any concerns promptly. - Coordinate with internal teams to ensure timely delivery of services and products to clients. - Develop and implement strategic plans to improve client support processes and efficiency. - Collect and analyze data to identify trends and make recommendations for continuous improvement. - Travel occasionally to meet with clients in-person and attend relevant conferences and events.

Requirements: - Bachelor's degree in Business Administration or a related field. - Strong organizational and communication skills. - Ability to work independently and prioritize tasks effectively. - Proficiency in Microsoft Office and customer relationship management (CRM) software. - Previous experience in a client support or customer service role is a plus. - Flexibility to work part-time hours and occasional weekends.

Benefits: - Travel opportunities to meet with clients in various locations. - Relocation allowance for candidates outside of Waterford, Munster, Ireland. - Disability insurance for added peace of mind.

Working Environment: At IBM Ireland, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration, creativity, and continuous learning, creating a dynamic and supportive working environment for all employees.

Deadline to Apply: The deadline to apply for the Client Support Manager position at IBM Ireland is July 4, 2024.

Equal Opportunity Statement: IBM Ireland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.