Client Support Officer - Remote Work

Job Description: Kerry Group is looking for a dedicated and enthusiastic Client Support Officer to join our team on a part-time remote basis. As an entry-level position, this role is perfect for individuals looking to gain experience in client support within the food and beverage industry. The successful candidate will be responsible for providing exceptional customer service to our clients, assisting with their inquiries and ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Responding to client inquiries via email, phone, and other communication channels - Providing product information, troubleshooting issues, and offering solutions to client problems - Maintaining accurate records of client interactions and transactions - Collaborating with other team members to ensure seamless client support - Assisting with the onboarding process for new clients - Conducting client satisfaction surveys and reporting feedback to management - Leveraging data to inform decisions and drive strategic initiatives

Requirements: - 0 years of experience in a similar customer service role - Confident and passionate attitude towards client support - Strong critical thinking and problem-solving skills - Excellent planning and organizational abilities - Ability to work independently and as part of a team - Proficient in using various communication tools and software - Availability to work remotely on a part-time basis

Benefits: - Parental leave - Paid overtime - Disability insurance

Equal Opportunity Statement: Kerry Group is an equal opportunity employer and we welcome applicants from all backgrounds. We value diversity and strive to create an inclusive working environment for all employees.

If you are a confident and passionate individual with excellent customer service skills, we encourage you to apply for this exciting opportunity to join Kerry Group as a Client Support Officer. The deadline to apply is July 5, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.