Client Support Specialist - Remote Work

Xocean is seeking a detail-oriented and proactive Client Support Specialist to join our growing team. This is a part-time remote position based in Cork, Ireland, with opportunities for advancement within the company. The ideal candidate will have at least 3 years of experience in a client-facing role, be resilient, and driven to provide exceptional support to our clients.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries and issues in a timely and professional manner - Build and maintain strong relationships with clients through effective communication and problem-solving - Assist clients in navigating our platform and troubleshooting any technical issues they may encounter - Collaborate with internal teams to ensure client satisfaction and resolve any escalated issues - Contribute to the development of client support resources, such as FAQs and instructional guides - Monitor client feedback and identify opportunities for improvement in our products and services

Requirements: - At least 3 years of experience in a client support or customer service role - Excellent communication and interpersonal skills - Strong negotiation and persuasion skills - Ability to work independently and manage time effectively - Experience working remotely and using virtual communication tools - Bachelor's degree in a related field is preferred - Resilient and driven personality traits

Benefits: - Disability insurance - Visa sponsorship - Life insurance

Working Environment: As a Client Support Specialist at Xocean, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work with a diverse group of professionals who are passionate about delivering exceptional service to our clients.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: Xocean is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued for their unique perspectives and contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.