Contact Center Assistant - Remote Work

Job Description:

Over-C is seeking a Contact Center Assistant to join our team on a part-time basis. This role will be remote, allowing you to work from the comfort of your own home. As a Contact Center Assistant, you will be responsible for providing support to our contact center team and assisting with various tasks to ensure smooth operations.

Responsibilities: - Answering incoming calls and responding to customer inquiries - Assisting with customer complaints and finding solutions to resolve issues - Providing product information and recommendations to customers - Updating customer records in the CRM system - Conducting follow-up calls to ensure customer satisfaction - Collaborating with other team members to achieve department goals - Participating in training sessions to enhance skills and knowledge

Requirements: - 3 years of experience in a customer service or contact center role - Energetic and motivated personality - Strong presentation and communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office Suite and CRM systems - High school diploma or equivalent

Benefits: - Parental leave - Paid sick leave - Paid overtime

Working Environment: At Over-C, we prioritize work-life balance and employee well-being. We provide a supportive and inclusive work environment where you can thrive and succeed in your role.

Equal Opportunity Statement: Over-C is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.