Contact Center Assistant - Remote Work

Job Description:

We are looking for a dynamic Contact Center Assistant to join our team at DHL in Waterford, Munster, IE. This is a part-time remote work position at the Associate Level, requiring a minimum of 3 years of experience in a similar role. The ideal candidate will be energetic, resourceful, cooperative, and possess strong problem-solving skills.

Responsibilities: - Handle incoming and outgoing calls, emails, and chats from customers regarding inquiries, complaints, and feedback - Provide accurate information and assistance to customers in a professional and timely manner - Resolve customer issues and complaints by investigating and finding suitable solutions - Collaborate with other team members to ensure seamless customer service delivery - Maintain accurate and up-to-date customer records in the system - Assist in other administrative tasks as needed

Requirements: - Minimum of 3 years of experience in a customer service or contact center role - Excellent communication skills, both verbal and written - Strong problem-solving abilities and the ability to think quickly on your feet - Ability to work well under pressure and handle multiple tasks simultaneously - Proficiency in using contact center software and basic computer applications - High school diploma or equivalent

Benefits: - Employee discounts on DHL services - Parental leave for all new parents - Life insurance coverage for peace of mind

Working Environment: At DHL, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and continuous improvement. We provide a supportive and inclusive work environment where employees are encouraged to share their ideas and contribute to the success of the team.

Deadline to apply: 2024-06-14

Equal Opportunity Statement: DHL is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, disability, or any other status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.