Contact Center Assistant - Remote Work

Job Description:

Groupon International Limited is seeking a Contact Center Assistant to join our team on a part-time basis, working remotely from Cork, IE. As an Associate Level position, we are looking for a candidate with a minimum of 3 years of experience in customer service or a related field. The ideal candidate will be adaptable, motivated, possess emotional intelligence, and excel in analysis.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, order placement, and issue resolution - Provide exceptional customer service to ensure a positive customer experience - Document all customer interactions and maintain accurate records in the system - Collaborate with other team members to optimize processes and improve customer satisfaction - Stay informed about company products, promotions, and policies to provide accurate information to customers - Act as a liaison between customers and internal departments to address concerns and resolve issues effectively

Requirements: - Minimum of 3 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Proven ability to multitask and prioritize in a fast-paced environment - Strong problem-solving skills and attention to detail - Proficiency with customer service software and Microsoft Office Suite - Ability to work independently and collaboratively as part of a team - Adaptable and motivated attitude to navigate changing priorities and situations - Emotional intelligence and strong analytical skills to understand and address customer needs effectively

Benefits: - Free accommodation - Free food - Relocation allowance

Working Environment: We thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing top-notch customer service while fostering a supportive and collaborative work environment.

Equal Opportunity Statement: Groupon International Limited is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-26

If you meet the requirements and are excited about the opportunity to work with a dynamic and innovative company like Groupon International Limited, we encourage you to apply for the Contact Center Assistant position. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.