Contact Center Manager - Remote Work

Restored Hearing is seeking a confident and resilient Contact Center Manager to join our team on a part-time basis. As a remote position, you will have the flexibility to work from anywhere in the Waterford, Munster area in Ireland. This role is ideal for someone with a mid-to-senior level of experience, with at least 6 years in a similar role.

Responsibilities: - Manage and oversee the day-to-day operations of the contact center, ensuring efficient and effective customer service - Develop and implement strategies to improve customer satisfaction and retention - Lead a team of contact center representatives, providing guidance, support, and training as needed - Monitor key performance indicators (KPIs) to ensure targets are met or exceeded - Collaborate with other departments to address customer issues and improve overall customer experience - Conduct regular performance evaluations and provide feedback for continuous improvement

Requirements: - Proven experience in a contact center management role, with a minimum of 6 years of relevant experience - Strong negotiation skills and strategic planning abilities - Confident and resilient personality - Excellent communication and leadership skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in CRM software and Microsoft Office suite - Bachelor's degree in a related field (preferred)

Benefits: - Employee discounts on Restored Hearing products - Remote work flexibility - Paid Time Off (PTO) - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Restored Hearing is an equal opportunity employer and we welcome applicants from all backgrounds. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: June 29, 2024. Apply now to join our dynamic team and make a difference in the lives of our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.