Contact Center Representative - Remote Work

Job Description:

We are seeking a Contact Center Representative to join our team at Groupon International Limited. In this role, you will be responsible for providing exceptional customer service and support to our clients remotely. As a remote worker, you will have the flexibility to work from home while maintaining a high level of professionalism and efficiency. This part-time position offers a great opportunity to advance your career in customer service while enjoying the benefits of working from the comfort of your own home.

Responsibilities: - Answering incoming calls, emails, and messages from customers regarding their inquiries, feedback, or issues with our products or services - Resolving customer complaints or concerns in a timely and professional manner - Providing accurate information about our products, promotions, and policies to customers - Documenting customer interactions and updating customer records in our database - Collaborating with other team members to ensure customer satisfaction and resolution of issues - Adhering to company policies and procedures while delivering exceptional customer service

Requirements: - Minimum of 2 years of experience in customer service or a similar role - Energetic and resilient personality with excellent communication skills - Strong planning and leadership skills to handle challenging situations with customers - Ability to work independently and efficiently in a remote environment - Proficiency in using technology and software for communication and data management - High school diploma or equivalent required

Benefits: - Retirement plan for part-time employees - Company-provided equipment for remote work - Opportunities for training and professional development to enhance your skills and career growth - Supportive working environment that promotes work-life balance and employee well-being

Equal Opportunity Statement: Groupon International Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We value diversity and inclusivity in our workplace and strive to create a welcoming and supportive environment for all employees.

Deadline to apply: May 15, 2024

If you meet the requirements and are ready to take on a rewarding role in customer service, we encourage you to apply for the Contact Center Representative position with Groupon International Limited. Join our team and be a part of providing exceptional service to our valued customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.