Contact Center Specialist - Remote Work

Job Description:

IBM Ireland is seeking a dedicated Contact Center Specialist to join our remote team in Dublin. As a Contact Center Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service via phone, email, and chat. This part-time position is ideal for individuals looking to gain valuable experience in customer service while enjoying the flexibility of remote work.

Responsibilities: - Respond to customer inquiries promptly and professionally - Resolve customer issues and complaints in a timely manner - Provide accurate information about products and services - Maintain customer records and update information as needed - Collaborate with team members to ensure consistent service delivery - Meet performance targets and KPIs set by the company

Requirements: - Strong communication skills - Excellent customer service skills - Ability to work independently and as part of a team - Proficiency in using CRM software and other contact center tools - Driven and passionate about providing top-notch customer service - Creative problem-solving skills - Ability to cooperate with team members and departments - Equal opportunity statement: IBM Ireland is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability.

Benefits: - Dental insurance - Company-provided equipment - Profit sharing opportunities - Encouraging working environment that fosters a spirit of exploration and taking calculated risks for personal and professional growth

If you possess the required skills and qualities for this role, and are excited about the opportunity to work with a global leader in technology and innovation, we encourage you to apply before the deadline on May 6, 2024. We look forward to welcoming a new team member who shares our commitment to excellence in customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.