Contact Center Specialist - Remote Work

Job Description:

We are looking for a Contact Center Specialist to join our team at Opening.io. This is a remote work position based in Cork, Cork, IE. As a Contact Center Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.

Responsibilities: - Manage incoming and outgoing customer calls and emails. - Provide accurate information and assistance to customers regarding products and services. - Address customer concerns and complaints in a professional and timely manner. - Work with team members to ensure customer satisfaction and retention. - Utilize strategic planning and decision-making skills to handle complex customer interactions. - Meet and exceed performance goals and targets set by the company. - Collaborate with other departments to improve customer experience and processes. - Maintain accurate records of customer interactions and transactions. - Stay up-to-date on product knowledge and company policies.

Requirements: - At least 2 years of experience in a customer service or contact center role. - Resourceful and driven mindset with a focus on customer satisfaction. - Strong strategic planning and decision-making skills. - Excellent communication skills, both verbal and written. - Ability to work independently and as part of a team. - Proficient in using CRM software and other contact center tools. - Flexibility to work part-time hours. - High school diploma or equivalent required.

Benefits: - Parental leave for all new parents. - Dental insurance coverage. - Opportunities for training and professional development. - Recognize and reward performance and merit in a remote working environment.

Equal Opportunity Statement: Opening.io is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We welcome applications from all qualified candidates.

Deadline to apply: June 1, 2024

If you meet the requirements and are ready to take on this exciting opportunity, please apply by the deadline. We look forward to welcoming you to our team at Opening.io.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.