Customer Care Assistant - Remote Work

As a Customer Care Assistant at Wolfgang Digital, you will be responsible for providing top-notch customer service to our valued clients remotely. Your role will involve handling customer inquiries, resolving issues, and ensuring a positive experience for all customers.

Responsibilities: - Respond to customer inquiries promptly and professionally via email, phone, or chat - Resolve customer issues in a timely and effective manner - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure customer satisfaction - Identify opportunities for process improvements to enhance the customer experience - Stay up-to-date on company products and services to provide accurate information to customers - Monitor customer feedback and escalate any trends or issues to management

Requirements: - 4 years of customer service experience - Confident and driven personality - Strong problem-solving and analytical skills - Excellent communication and interpersonal skills - Ability to work independently and efficiently in a remote setting - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required

Benefits: - Paid Time Off (PTO) - Visa sponsorship for eligible candidates - Free food during work hours - Opportunities for growth and advancement within the company

Working Environment: At Wolfgang Digital, we encourage a spirit of exploration and taking calculated risks for growth. Our team is collaborative, innovative, and passionate about delivering exceptional customer service. You will have the opportunity to work with a supportive team in a dynamic and remote work environment.

Equal Opportunity Statement: Wolfgang Digital is an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

If you meet the requirements and are interested in joining our team as a Customer Care Assistant, please apply by the deadline of May 18, 2024. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.