Customer Care Associate - Remote Work

Job Description:

Wia is seeking a part-time Customer Care Associate to join our team on a remote basis. As a Customer Care Associate, you will be responsible for providing excellent customer service and support to our clients. This role requires a candidate with a minimum of 2 years of experience in customer care or a related field.

Responsibilities: - Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries - Maintain a high level of professionalism and empathy when interacting with customers - Troubleshoot technical issues and provide solutions to customers in a timely manner - Document all customer interactions and resolutions in our CRM system - Collaborate with internal teams to escalate and resolve complex customer issues - Assist with creating and updating customer support documentation and resources - Proactively identify opportunities to improve the customer experience and suggest recommendations for process improvements

Requirements: - Minimum of 2 years of experience in customer care or a related field - Proficient in Microsoft Office and CRM software - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Adaptable and resourceful mindset - Ability to plan and prioritize tasks effectively - Strategic planning skills - Ability to work independently and as part of a team - Attention to detail and accuracy

Equal Opportunity Statement: Wia is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from candidates of all backgrounds, and we do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability.

If you are a motivated and customer-focused individual with a passion for providing outstanding customer care, we encourage you to apply for the Customer Care Associate position at Wia. Join our dynamic team and be part of a workplace that values teamwork, innovation, and shared success. Apply before the deadline on July 4, 2024.

Benefits: - Gym membership - Medical coverage - Free food

We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.