Customer Care Manager - Remote Work

As a Customer Care Manager at Boston Scientific Ireland, based in Limerick, Munster, IE, you will have the opportunity to work remotely on a part-time basis in an Associate Level role. We are seeking a candidate with at least 5 years of experience in customer care management, who is adaptable and confident in their abilities to effectively manage customer interactions.

Responsibilities: - Manage a team of customer care representatives remotely, providing guidance and support as needed - Handle escalated customer inquiries and issues, ensuring prompt and satisfactory resolution - Collaborate with other departments to improve customer care processes and procedures - Analyze customer feedback and data to identify trends and areas for improvement - Develop and implement customer care strategies to enhance customer satisfaction and loyalty - Monitor customer care metrics and KPIs to track team performance and ensure goals are met - Provide regular updates and reports to senior management on customer care initiatives and outcomes - Lead training sessions for new customer care representatives and ongoing professional development for existing team members

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer care management, with a minimum of 5 years in a similar role - Strong communication and interpersonal skills, with the ability to build rapport and trust with customers and team members - Ability to work independently and manage time effectively in a remote work setting - Attention to detail and strong analytical skills to interpret data and make informed decisions - Proficiency in customer relationship management software and Microsoft Office suite - Experience in the medical device industry is a plus

Benefits: - Company-provided equipment for remote work - Joining bonus upon successful onboarding - Free food and snacks at company events and gatherings

Working Environment: At Boston Scientific Ireland, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected. We are committed to creating a supportive and inclusive work environment where everyone can thrive and contribute to our collective success.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Boston Scientific Ireland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.