Customer Care Officer - Remote Work

Job Description:

We are looking for a dynamic and enthusiastic Customer Care Officer to join our team at Tandem HR Solutions. This is a part-time remote work position based in Limerick, Munster, IE. As an Entry Level Customer Care Officer, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Handle customer inquiries and provide information about our products and services through various communication channels, such as phone, email, and chat. - Resolve customer complaints and issues in a timely and professional manner. - Collaborate with other team members to ensure seamless customer experience. - Maintain accurate records of customer interactions and transactions. - Identify and escalate priority issues to the appropriate department. - Stay up-to-date on product knowledge and company policies to better assist customers.

Requirements: - No prior experience required, but a willingness to learn and adapt is essential. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Strong problem-solving skills and attention to detail. - Must be energetic and able to handle high-pressure situations. - Innovative mindset and ability to think creatively. - Strong presentation skills.

Personality Traits: - Adaptable: Ability to adjust to changing priorities and customer needs. - Energetic: Positive attitude and enthusiasm for customer care.

Benefits: - Employee discounts on company products. - Remote work flexibility. - Medical coverage for part-time employees.

Working Environment: At Tandem HR Solutions, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment for all our employees.

Equal Opportunity Statement: Tandem HR Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and fostering an inclusive culture where everyone feels valued and respected.

Deadline to apply: 2024-07-03

If you are passionate about customer service and looking for an exciting opportunity to grow and develop your skills in a remote work setting, we would love to hear from you. Join us at Tandem HR Solutions and be a part of our dedicated team of professionals. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.