Customer Care Specialist - Remote Work

Job Description:

Zendesk International Ltd is seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Specialist. This is a part-time, remote position based in Limerick, Munster, IE.

Responsibilities: - Handle customer inquiries and issues via phone, email, and chat - Provide exceptional customer service and strive to exceed customer expectations - Resolve customer complaints and issues in a timely and efficient manner - Escalate complex problems to the appropriate departments for resolution - Maintain a high level of product knowledge to assist customers effectively - Collaborate with other team members to optimize the customer experience - Meet key performance indicators and customer satisfaction goals

Requirements: - Minimum of 4 years of experience in a customer service role - Excellent written and verbal communication skills - Ability to work independently and in a team setting - Strong problem-solving skills and attention to detail - Hardworking and passionate about providing top-notch customer care - Adaptable to changing priorities and customer needs - Effective time management and organizational skills

Personality traits: hardworking, passionate Soft skills: adaptability, time management

Benefits: - Joining Bonus - Training & professional development opportunities - Company transportation for team events and meetings - Access to cutting-edge industry ideas and solutions

Equal Opportunity Statement: Zendesk International Ltd is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you meet the requirements and are excited about the opportunity to join a dynamic and innovative team, please apply before the deadline on July 12, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.