Customer Service Assistant - Remote Work

As a Customer Service Assistant at LogoGrab, you will play a crucial role in providing exceptional customer support to our clients while working remotely from your location in Galway, Connacht, IE. This part-time position at the Associate Level requires a minimum of 2 years of experience in a customer service or related role.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with troubleshooting technical issues and product questions - Process orders, returns, and exchanges accurately and efficiently - Collaborate with internal teams to resolve customer issues and escalate as needed - Maintain a high level of product knowledge to effectively assist customers - Continuously seek opportunities to improve the customer experience and provide feedback to the team

Requirements: - Resourceful and independent with the ability to work remotely and manage your time effectively - Strong leadership skills with the ability to take ownership of customer inquiries and provide solutions - Excellent problem-solving skills to address customer issues and find creative solutions - Proficient in using customer service software and tools - Exceptional communication skills, both written and verbal - Ability to work flexible hours as needed

Benefits: - Company transportation provided for official business travel - Paid sick leave for eligible employees - Profit sharing opportunities based on company performance

At LogoGrab, we value a diverse and inclusive work environment where all employees have the opportunity to succeed. We are committed to equal opportunity and encourage candidates of all backgrounds to apply.

Join us and become a part of a dynamic team that encourages ongoing learning and development for personal and professional growth. Apply by the deadline of June 29, 2024, to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.