Customer Service Manager - Remote Work

Job Description:

We are seeking a motivated and reliable Customer Service Manager to join our team at Boston Scientific Ireland. This is a remote work position based in Dublin, Ireland. As a Mid-to-Senior Level Customer Service Manager, you will be responsible for overseeing all aspects of the customer service department, ensuring high levels of customer satisfaction and retention.

Responsibilities: - Manage a team of customer service representatives, providing leadership, guidance, and training as needed - Develop and implement customer service policies and procedures - Monitor and analyze customer service metrics to identify areas for improvement - Handle escalated customer complaints and issues in a timely and effective manner - Collaborate with other departments to ensure a seamless customer experience - Develop and maintain strong relationships with key customers - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 7 years of experience in customer service or a related field - Strong leadership skills and ability to motivate and inspire a team - Excellent communication and interpersonal skills - Ability to prioritize and manage multiple tasks efficiently - Demonstrated track record of improving customer satisfaction and retention - Bachelor's degree in business or a related field preferred

Personality traits: motivated, reliable Soft skills: cooperation, time management

Benefits: - Retirement plan - Paid sick leave - Travel & spending expenses

Working environment: We strive to spark creativity and motivation in an environment that inspires greatness. Our team values collaboration, innovation, and a strong commitment to customer service excellence.

Equal Opportunity Statement: Boston Scientific Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-05-11

We look forward to receiving your application and potentially welcoming you to our team at Boston Scientific Ireland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.